2. Sustainability
  3. Stakeholder Engagement

Stakeholder Engagement

Basic Views

By sincerely facing diverse stakeholders and incorporating issues of concern to society into the Qol Group’s business activities, we will lead to practical actions for sustainability

Communication with Stakeholders

1. Introduction

We declare that we recognize our Corporate Mission and establish and respect the following "Charter of Corporate Behavior" for everyone connected to Qol including patients (customers), shareholders, business partners and others.

2. About Patients (Customers)

Patient (customer) oriented

We will always work taking the perspective of patients (customers).

Safety and Security

We will provide safety and security to our patients as a provider of healthcare.

Protection of personal information

We handle patient (customer) personal information so that it is not leaked or disclosed. Regarding the handling of personal information, we carry out highly transparent corporate activities that we can always explain to everyone.

3. About Employees

Respect for human rights

We will respect each other as good companions working together without discriminating against gender or position, etc.


We take pride in our company and work proactively in all our workplaces.


We fulfill our responsibilities regarding the results that each individual should deliver.

4. About Business Partners


We respect our suppliers as valued partners.


We maintain equal relationships based on contracts with our business partners.


We conduct fair and appropriate transactions.

5. About Shareholders

Management transparency

We actively disclose information and aim for transparent management.

Shareholders' earnings

We generate sound profits through our business activities.


We are accountable for our corporate activities and promote understanding of them.

6. About Our Industry

Rights of other companies

We respect the rights of other companies and strive to protect our rights and property.

7. About Government

Compliance with laws and regulations

We promote corporate activities that consider social wellbeing and comply with related laws and regulations.

Relationship with antisocial forces

We refuse any relationship with antisocial forces that pose a threat to the order and safety of civil society.

Accounting reporting

We strive not to make false statements, etc. in our accounting reports in accordance with appropriate accounting standards.

8. About General Society

Social contribution

Each employee at Qol considers social contribution when they act.

Global environment

We act in response to close-at-hand environmental problems.

Response to a recycling-oriented society

We strive to protect resources by using equipment adapted for a recycling-oriented society.

9. Supplementary

We publish the "Qol Group Charter of Corporate Behavior" such that stakeholders can read and check it at any time on our website, etc.

Training and Education

We implement training for promoting understanding of the Qol Group Charter of Corporate Behavior as appropriate.

Creation of Manuals, etc.

In particular, we will respond by preparing a manual with more specific contents separately for issues with high importance and urgency.

Established October 1, 2007